SGuard System · Painel SGuard ASI
Data deletion — SGuard ASI Dashboard
Version 1 · 06/11/2026
This page explains how to delete data that the SGuard ASI Dashboard received through WhatsApp, Instagram and Facebook. See our Privacy Policy for what we process.
Who decides. Conversations and content from these channels belong to the business that connected its own account (the controller). SGuard System processes them on its behalf. If you are the business/user who connected the channel, use options 1–3. If you are a customer of a business using the Service and want your messages deleted, ask that business first; or use option 3 and we will forward your request.
1. Disconnect the channel (immediate). Sign in, open Integrations, and click Disconnect on the WhatsApp, Instagram or Facebook card. We revoke access with Meta and delete the stored credentials (token). The channel stops sending and receiving. Chat history stays in the account until you request deletion (option 2) or cancel the account.
2. Request deletion of history and channel data. E-mail privacidade@sguardsystem.com with the subject "Data deletion" from the account holder's e-mail, stating the company name, the channel and what to delete. We may ask for confirmation to protect your account. We complete the request within 15 days and notify you by e-mail. If any data must be kept by legal obligation (e.g. tax or access records) we tell you what and why. On account cancellation, data is available for export for 30 days and then deleted, including from backups within the normal rotation period.
3. Request through Facebook or Instagram. If you removed the SGuard ASI app in your Facebook or Instagram settings and requested data deletion, Meta notifies us automatically. We then (1) disconnect the channel and delete the credentials; (2) delete profile data linked to your Meta user; and (3) show progress on a status page using the confirmation code Meta gives you. For the business's conversation history, see option 2.
Track your request. Use your confirmation code at https://<domain>/exclusao-de-dados/status?codigo=<code>. Statuses: Received, In progress, Completed (backups are purged on the normal rotation), Completed with retention (only what the law requires is kept, with an explanation).
Questions. Data protection officer: Filipi Cardoso · privacidade@sguardsystem.com. You may also complain to the Brazilian data protection authority (ANPD).